Policies

Purchases can be made by credit card or Paypal. Paypal purchases will only be sent to a CONFIRMED Paypal address. A Confirmed Address has been established by PayPal as belonging to the PayPal account holder.  SHIPMENTS WILL NOT BE SENT TO UNCONFIRMED ADDRESSES. PLEASE CONFIRM YOUR ADDRESS WITH PAYPAL BEFORE MAKING A PURCHASE.

When you make a purchase from Sienna Grace Jewelry and you reside in California, please note that there will be sales tax added to your purchase.

All packages will be shipped via USPS First Class Mail with Delivery Confirmation included. Alternate shipping can be arranged at the appropriate cost at checkout.

ANY ADDITIONAL INSURANCE must be requested by all US customers in advance so that a new invoice can be promptly sent.  USPS insurance is the only way to give you the piece of mind that your purchase is protected, as I am not responsible once your package is sent off in the mail.

PARCELS THAT SHOW DELIVERED: Please understand that once a package leaves my hands, it is completely out of my control and the responsibility of the postal service to get your package to you. If you have a package that says it was delivered but you did not receive it, you will need to contact the postal service. They scan packages as they move, so if it says it was delivered, that is all the information I have to go on too, and I am unable to be responsible for these packages.

INTERNATIONAL: Customers requesting insurance will need to request a change to PRIORITY shipping and a new invoice will reflect the change in cost. International orders are shipped via USPS First Class International Mail. The delivery is approximately 10-20 business day. Please note that delivery can be delayed due to customs. You are responsible for any customs fees, duties, VAT taxes, handling fees or any other costs associated with receiving a package in your country. Each country is different. I am also not able to write 'gift' on the Customs Form. Please be aware of the procedures for your foreign customs department, as Sienna Grace Jewelry is not responsible for fees incurred as a result of inspection.