If for some reason you are not pleased with what you have purchased, please contact me within 24 hours of receiving it. I usually find that you will know right away whether the item is not to your liking. If it is a gift, please let me know and we will work something out. The item must be in the same condition it was shipped to you, so that I can refund the full price of the item, less shipping. Unfortunately, the original shipping cost and your return shipping cost is nonrefundable.
Personalized and Customized orders are just that, customized for you only, and therefore, cannot be returned. This primarily pertains to items such as those that have been hand stamped with names, dates, and/or initials.
My goal is to make you happy that you made a purchase from Sienna Grace Jewelry. Please let me know if there is anything I can do to make your shopping experience an even more positive one. I pride myself on having excellent customer service and believe in treating everyone fairly.